At Julieta, every piece is thoughtfully selected and designed with intention. We want you to love your purchase, and we are committed to providing a positive shopping experience.

Returns & Exchanges

At Julieta, every piece is thoughtfully designed and crafted with intention. Because many of our pieces are made-to-order, handcrafted, or specially sourced, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your order carefully before completing your purchase. If you have any questions regarding sizing, gemstones, or your selection, we're happy to assist prior to checkout.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive an incorrect item, contact us within 48 hours of delivery at contact@shopbyjulieta.com Include your order number and photographs of the item and packaging so we can review your claim.

Shipping

All orders are carefully packaged and shipped with tracking. Signature confirmation and shipping insurance may be required at Julieta's discretion to help protect your purchase during transit.

Questions

For any questions regarding your order or a custom project, please contact us at contact@shopbyjulieta.com